Shipping Policy

At NOWDAYS Studio, we carefully pack and dispatch every order so that your pieces reach you safely and in good condition. This Shipping Policy explains how we process, ship, and deliver orders placed through our website within India.

1. Order Processing

Once your order is successfully placed and payment is confirmed, we begin processing your order.

Orders are generally processed within 1–3 business days.
Orders are processed and dispatched on business days, excluding Sundays and public holidays.
Orders containing products that are temporarily unavailable may require additional processing time.
During sale periods, new collection launches, festivals, or promotional events, processing times may be longer than usual.
You will receive an order confirmation after your order is successfully placed.

2. Shipping & Delivery

We use reliable logistics and shipping partners to deliver orders across India. Shipping and courier services may be managed through our logistics platform and assigned to an appropriate courier partner based on your delivery location, serviceability, and other operational factors.

Estimated delivery timelines may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.

Metro Cities: Approximately 2–5 business days after dispatch.
Other Cities & Towns: Approximately 3–7 business days after dispatch.
Remote & Non-Serviceable Areas: Delivery may require additional time depending on courier availability.

The above timelines are estimates and are not guaranteed delivery dates.

3. Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping charges may vary depending on the delivery location, order value, package weight, shipping service selected, promotional offers, and other applicable factors.

Where a free-shipping offer is available, the applicable terms and minimum order value will be communicated on our website or during checkout.

4. Order Tracking

Once your order has been dispatched, you will receive shipping and tracking information through the contact details provided during checkout, where tracking is available.

You can use the tracking information provided to monitor the status of your shipment.

Please note that tracking information may take some time to become active after the shipment has been handed over to the courier partner.

5. Delivery Attempts

Our courier partners may make multiple delivery attempts before returning an undelivered shipment to us.

Please ensure that the recipient is available at the delivery address and that the phone number provided during checkout is active and reachable.

If the courier partner is unable to deliver the package because the recipient is unavailable, the address is incorrect or incomplete, the phone number is unreachable, or delivery is otherwise unsuccessful, the shipment may be returned to us.

6. Incorrect or Incomplete Shipping Address

Please carefully check your shipping address, phone number, email address, and other delivery information before placing your order.

NOWDAYS Studio will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

If you notice an error in your shipping address immediately after placing an order, please contact us as soon as possible. We will try to assist you, but changes cannot be guaranteed once the order has been processed or handed over to the courier.

7. Cash on Delivery

Cash on Delivery (COD) may be available for selected locations and orders, subject to courier serviceability and our applicable terms.

COD availability may vary depending on the delivery location, order value, customer history, courier restrictions, and other operational considerations.

For COD orders, the customer is required to pay the applicable order amount to the courier partner at the time of delivery.

We may contact customers to verify COD orders before dispatch.

8. Partial COD

Where Partial COD is offered, the customer may be required to pay an advance amount at the time of placing the order, with the remaining balance payable at the time of delivery.

The applicable Partial COD amount and remaining balance will be communicated during the ordering process.

If a customer refuses delivery or fails to pay the remaining balance at the time of delivery, the advance amount may be adjusted against shipping, handling, and return-to-origin costs incurred, in accordance with our Return, Exchange & Refund Policy.

9. Delayed Deliveries

While we work with our logistics partners to ensure timely delivery, delivery delays may occasionally occur due to circumstances beyond our control.

These may include:

Weather conditions
Natural disasters
Public holidays
Transportation disruptions
Courier operational issues
High shipment volumes
Incorrect or incomplete delivery information
Remote or difficult-to-service locations
Government restrictions or regulatory requirements
Other unforeseen circumstances

In such situations, we will make reasonable efforts to assist you and coordinate with the courier partner where possible.

10. Shipment Delays or Tracking Issues

If your tracking information has not been updated for an extended period or your shipment appears to be delayed, please contact our customer support team with your order number.

We may coordinate with the relevant logistics or courier partner to obtain an update regarding your shipment.

Please note that courier investigations and resolution timelines may vary depending on the courier partner and circumstances of the shipment.

11. Lost or Missing Shipments

If your shipment appears to be lost or cannot be located by the courier partner, we will coordinate with the relevant logistics provider to investigate the shipment.

Where the shipment is officially confirmed as lost, we will work with you to provide an appropriate resolution in accordance with our policies and applicable law.

12. Damaged Packages at Delivery

We carefully inspect and pack products before dispatch. However, packages may occasionally be damaged during transit.

If you receive a package that appears significantly damaged, tampered with, or opened, please take photographs or videos of the package before opening it, where reasonably possible.

If the product inside is damaged or defective, please report the issue within 48 hours of delivery in accordance with our Return, Exchange & Refund Policy.

Please retain the original packaging, shipping label, and product until the matter has been reviewed and resolved.

13. Wrong or Missing Product

If you receive an incorrect product, incorrect size, or a product is missing from your shipment, please contact us within 48 hours of delivery.

Please provide your order number along with clear photographs or videos of the package and the product received so that we can investigate the issue.

Once verified, we will provide an appropriate resolution in accordance with our Return, Exchange & Refund Policy.

14. Multiple Products in One Order

Depending on product availability, warehouse processing, and logistics requirements, products from the same order may occasionally be shipped separately.

If your order is dispatched in multiple shipments, you may receive separate tracking details for each shipment.

15. International Shipping

International shipping availability, charges, delivery timelines, duties, taxes, customs clearance, and return eligibility may differ from domestic Indian orders.

Where international shipping is available, the applicable shipping charges and estimated delivery information will be displayed during checkout.

International customers may be responsible for customs duties, import taxes, local charges, or other fees imposed by the destination country, unless otherwise stated at checkout.

NOWDAYS Studio does not control customs clearance procedures or the time taken by customs authorities in the destination country.

16. Customs, Duties & Import Charges

For international shipments, customs duties, import taxes, clearance fees, or other charges may be imposed by the destination country.

Unless expressly stated otherwise, such charges are the responsibility of the customer.

NOWDAYS Studio is not responsible for delays caused by customs clearance or for charges imposed by the destination country's authorities.

17. Return to Origin (RTO)

A shipment may be returned to origin if it cannot be delivered to the customer after the applicable delivery attempts.

Reasons may include an incorrect address, customer unavailability, refusal to accept the package, unreachable phone number, failure to pay the COD or Partial COD balance, or other delivery-related circumstances.

If an order is returned to origin due to circumstances attributable to the customer, additional shipping, handling, or return-to-origin costs may be deducted or adjusted in accordance with our Return, Exchange & Refund Policy.

18. Delivery Address Restrictions

Orders can only be delivered to locations that are serviceable by our available courier partners.

Some remote, restricted, or non-serviceable locations may not be eligible for delivery.

If your location is found to be non-serviceable after an order is placed, we may contact you to arrange an alternative delivery address or cancel the order and process an applicable refund.

19. Order Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

If you no longer wish to receive a dispatched order, refusing delivery may result in return-to-origin charges and other applicable deductions in accordance with our Return, Exchange & Refund Policy.

For more information regarding order cancellations, please refer to our Return, Exchange & Refund Policy.

20. Shipping Policy Updates

NOWDAYS Studio may update or modify this Shipping Policy from time to time to reflect changes in our logistics operations, courier partners, shipping services, or applicable requirements.

Any changes will be posted on this page and will become effective from the date of publication unless otherwise stated.