Return, Exchange & Refund Policy

Return, Exchange & Refund Policy

At NOWDAYS Studio, we create thoughtfully designed pieces with care and intention. Our return, exchange, and refund policy is designed to be fair and transparent while helping us maintain the quality and responsible approach behind our collections. Please review this policy carefully before placing your order.

Important Notice — Please Read Before Ordering

  • COD & Partial COD Customers: For eligible preference-based returns related to sizing, fit, or personal preference, refunds on Cash on Delivery and Partial COD orders are issued as Store Credit only. Bank transfer or original payment method refunds are not available for such returns.
  • Damage / Defect / Wrong Item / Material Misdescription: If an item is delivered damaged, defective, incorrect, or materially different from its product description, we will review the matter separately and provide an appropriate remedy, which may include a replacement or refund.
  • All Customers: Returns and exchanges are subject to eligibility conditions, including payment method, item category, item condition, and timeframe. Meeting the return timeframe alone does not guarantee eligibility.

1. Return Policy

  • Eligible Preference-Based Returns: A return request based on sizing, fit, or preference will be considered eligible only when all applicable conditions are met: the item is not in a non-returnable category mentioned below; the request is initiated within 7 days of delivery, including the date of delivery; the item is in its original, unused condition with all tags attached and original packaging intact; proof of purchase is provided; and the item passes our quality verification upon receipt.
  • Return Timeframe: Preference-based return requests must be initiated within 7 days of delivery, including the date of delivery. Requests raised after this window will not be accepted.
  • Condition of Item: Returned items must be unworn, unwashed, unaltered, free from stains, odours, makeup, perfume, or any other signs of use, with all tags attached and packed in the original packaging. Items that fail quality verification may be sent back to the customer, and no refund, store credit, or exchange will be processed.

Return Method & Fees

  • Return Handling Fee: A ₹150 handling fee per item applies to eligible preference-based returns. This fee covers reverse logistics and handling and will be deducted from the refund or Store Credit amount, as applicable.
  • Non-Refundable Charges: Standard shipping charges, express delivery charges, promotional or sale-period shipping charges, and COD shipping charges are non-refundable for preference-based returns. Any applicable Partial COD advance may also be non-refundable where the parcel is refused or the balance is not paid on delivery, and may be adjusted toward logistics and return-to-origin costs incurred.

2. Non-Returnable Categories

The following categories are not eligible for preference-based return or exchange unless a verified manufacturing defect, transit damage, incorrect item supply, or material misdescription is established:

  • Clearance Items: All items purchased during a clearance sale are final sale and cannot be returned or exchanged for preference-based reasons.
  • Promotional Gift Card Purchases: Items purchased using a promotional gift card, discount voucher, referral credit, reward credit, or complimentary voucher are not eligible for return. One size exchange may be permitted at a charge of ₹250, subject to stock availability and the applicable timeframe.
  • Store Credit / Credit Note Purchases: Store Credit issued against a prior COD or Partial COD return is distinct from a promotional gift card. Items purchased using such Store Credit may be eligible for one size or style exchange, subject to stock availability, within 7 days of delivery, including the date of delivery. A ₹150 handling fee applies. Cash or bank transfer refunds are not available for Store Credit purchases except where a verified manufacturing defect, transit damage, incorrect item supply, or material misdescription is established.
  • Customized Outfits: Orders customized based on your measurements, fit requests, or specific style instructions cannot be returned or exchanged.
  • International Orders: Due to cross-border logistics constraints, preference-based returns or exchanges may not be available on international orders. Please refer to the applicable international shipping and returns terms provided on our website.

3. Exchange Policy

  • Eligibility: Exchanges are available on eligible items subject to stock availability. The same non-returnable category restrictions mentioned above apply unless specifically stated otherwise.
  • Sizing & Fit: NOWDAYS Studio provides size information to help customers select the appropriate size. However, fit may vary across different styles because of differences in design, silhouette, cut, fabric, and construction. A garment in your usual or selected size may feel different across styles. This characteristic of fashion design, by itself, does not constitute a manufacturing defect or material misdescription.
  • General Exchange Terms:
  • Only one free size exchange is permitted per order.
  • A second exchange, if approved, will be limited to a size exchange only and will incur a charge of ₹250.
  • A maximum of two exchanges is permitted per order.
  • Exchange requests must be raised within 7 days of delivery, including the date of delivery.
  • All exchanges are subject to stock availability at the time of processing.

4. Refund Policy

  • Prepaid Orders — Preference-Based Eligible Returns: For eligible preference-based returns on prepaid orders, refunds will be processed to the original payment method, minus the applicable ₹150 handling fee, within 3–5 business days after we receive and verify the returned item. Please allow additional time for your bank or payment provider to reflect the credit.
  • COD & Partial COD Orders — Preference-Based Eligible Returns: For eligible preference-based returns on COD and Partial COD orders, refunds will be issued exclusively as Store Credit, minus the applicable ₹150 handling fee. Cash, bank transfer, or original payment method refunds are not available for such returns. Store Credit issued under this policy does not expire and may be used on eligible products available on our platform.
  • Verified Damage / Defect / Wrong Item / Material Misdescription: If, upon review, we confirm that an item has a manufacturing defect, has been damaged in transit, an incorrect item was supplied, or the item is materially different from the product description, we will provide an appropriate remedy at no extra cost. Such remedy may include a replacement or refund.
  • Non-Refundable Charges: Shipping charges are non-refundable for preference-based returns. However, where we verify a manufacturing defect, transit damage, incorrect item supply, or material misdescription, we may also refund applicable shipping charges where required or considered appropriate.

5. Damage, Defect, Wrong Item & Material Misdescription Claims

We take reasonable measures to ensure that every item is checked before dispatch. If your item arrives damaged, defective, incorrect, or materially different from the product description, please notify us as follows:

  • Transit Damage / Wrong Item: Please report visible transit damage or an incorrect item within 48 hours of delivery, along with photographs and your order number.
  • Manufacturing Defect / Material Misdescription: Please report any manufacturing defect or material misdescription within 48 hours of delivery, along with photographs, your order number, and a clear description of the issue.
  • Condition for Claims: Items reported under this section must not be used beyond reasonable inspection or try-on required to identify the issue.
  • Review Process: We may request additional photographs, videos, packaging images, or other information to verify the claim. Once the claim is verified, we will offer an appropriate remedy in accordance with this policy.

6. Order Cancellation Policy

  • Before Processing: Orders may be cancelled at no cost before they enter the processing stage. Any amount paid will be refunded to the original payment method, subject to the applicable payment processing terms.
  • After Processing but Before Dispatch: Once an order has entered processing, packaging, or dispatch preparation, cancellation may not always be possible. Where we agree to such a cancellation, we may deduct actual, non-recoverable processing, packaging, payment gateway, and handling costs already incurred, subject to a maximum deduction of ₹150.
  • If We Cancel: If we cancel an order after confirmation for reasons attributable to us, including product unavailability, we will refund the full amount paid by you, including any applicable Partial COD advance, without deduction.
  • Partial COD Advance — Refused Delivery / Unpaid Balance: If you refuse delivery or fail to pay the applicable balance on delivery, any Partial COD advance may be adjusted toward logistics, handling, and return-to-origin costs incurred and may not be refunded.

7. How to Initiate a Return or Exchange

  1. Contact NOWDAYS Studio through the return or customer-support channel provided on our website.
  2. Provide your order details and submit your return, exchange, or claim request within the applicable timeframe.
  3. Follow the instructions provided by our support team. Where available, you may choose reverse pickup or send the item back directly.
  4. Once the returned item is received and passes our verification process, your exchange, Store Credit, or refund will be processed in accordance with this policy.
  5. If you face any issue with your return or exchange request, please contact us using the customer-support details provided on our website.

8. Escalations & Unresolved Concerns

If you have an unresolved concern regarding a return, exchange, refund, damaged product, defective product, or any other matter covered by this policy, please contact NOWDAYS Studio through the customer-support details provided on our website.

We aim to review and respond to escalated concerns as promptly as reasonably possible.

9. Contact Us

For any queries related to returns, exchanges, refunds, cancellations, or product-related concerns, please contact:

NOWDAYS Studio

Email: support@nowdaysstudio.com

WhatsApp: +91 98738 11110

 

Our Commitment to Responsible Fashion

We encourage customers to review product descriptions, size information, and applicable policy terms carefully before placing an order. By following this policy, we aim to reduce unnecessary reverse logistics, avoidable packaging waste, and unnecessary product movement while continuing to create thoughtfully designed pieces responsibly.

We appreciate your understanding and cooperation.

10. Policy Updates

NOWDAYS Studio may update or modify this policy from time to time as our business, products, services, or policies evolve.

Any material changes will be reflected on this page. Such updates will apply prospectively. Orders already placed will continue to be governed by the policy version in force on the date of purchase, unless otherwise required by applicable law.